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  • What type of gluten free products do you offer?
    We offer a variety of gluten free NYC Cookies and Fudgy Chocolate Brownies, made with high quality ingredients. Our NYC Cookies are available in Red Velvet, Chocolate Chip, Nutella, Matcha Macadamia, Birthday Cake and Double Chocolate. Our brownies are available with or without assorted toppings.
  • Are all the products gluten free?
    Yes all of our items are 100% gluten free and made with care to avoid cross contamination.
  • Are your products truly gluten free?
    Yes, all of our products are truly gluten-free. However, please note that our kitchen also handles gluten-containing ingredients. We take extra precautions to avoid cross-contamination, including using separate utensils, equipment, and thorough cleaning procedures. The owner of the business is coeliac herself, so we are deeply committed to maintaining strict gluten-free standards for your safety and peace of mind.
  • Are your products safe for people with coeliac disease?
    Yes, all our products are safe for those with coeliac disease. We follow strict guidelines to ensure our treats are completely gluten free and free from contamination.
  • Are any of the products dairy free/vegan?
    No, none of our products are dairy free or vegan. Please refer to the product details or ingredients for more information. If you have any specific dietary concerns, feel free to contact us!
  • Are all the products vegetarian/halal?
    Yes all our products are vegetarian and halal.
  • Do you handle any allergens?
    Yes, we use dairy and eggs in all our products. Some of our products have nuts in them. If you have any food allergies, please check the detailed ingredients and allergens information on our website or reach out to us for more clarification.
  • How long do the cookies and brownies stay fresh?
    Our cookies and brownies stay fresh for up to 5-7 days when stored in an airtight container at room temperature. You can also freeze them for up to 3 months for later enjoyment! Just be sure to store them in an airtight container or freezer safe bag.
  • How can I place an order?
    You can easily place an order through our website by browsing our store and selecting the products you want. Simply add them to your cart and proceed to checkout.
  • What payment methods do you accept?
    We accept all major credit cards, as well as PayPal, Apple Pay and Google Pay.
  • When will I receive my order?
    Once you place an order, it will be processed within 1-3 working days and posted out via Royal Mail next day 24 hour tracked delivery service. As soon your order has been processed you will receive an email with the tracking number.
  • Are there any discounts or promotions available?
    Yes we offer 10% off on your first order when you use code NEW10 at checkout. We also offer occasional promotions and discounts. You can sign for our newsletter and follow us on social media to stay updated on our latest deals and offers.
  • What is your return policy?
    Due to the perishable nature of our products we are unable to accept returns. However, if there is a problem with your order, please contact us right away and we'll do our best to resolve the issue.
  • Do you ship to all areas?
    We offer shipping UK nationwide.
  • Can I change my shipping address after placing an order?
    We begin processing orders as soon as they're placed, so please contact us immediately if you need to update your shipping address. We'll do our best to accommodate changes before shipment.
  • How can I contact customer support?
    You can reach out by email info@biteglutenfree.co.uk , through our websites contact form or WhatsApp on 07999 391411.
  • Is my personal information secure?
    Yes, we take our privacy and security seriously. All transactions are processed securely through our payment gateways, and we never share your personal information with third parties.
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Freshly Baked on dispatch

100% Satisfaction Policy

ADDRESS:

Solihull

United Kingdom

WhatsApp: 07999 391411

OPENING HOURS:

Mon - Fri: 11am - 6pm   ​​
Saturday: 12pm - 4pm
Sunday: closed

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© 2025 Bite Gluten Free.

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