SHIPPING POLICY

Royal Mail/Parcel Force Delivery

 

We cannot be held responsible for missed deliveries when Royal Mail/Parcel Force has uploaded proof of attempted delivery. Due to the nature of our parcels and their perishable and date-sensitive nature, we attach a large 'must be delivered today' sticker to each box/parcel. This sticker details the driver is authorised to leave parcels in a 'safe place' in the event they are unable to deliver for whatever reason to the recipient.

 

Royal Mail/Parcel Force will upload photographic proof of delivery and GPS details for our use.

 

Royal Mail/Parcel Force will automatically reattempt delivery once on the service you have paid for. For example, if it is a 'weekday' service they will reattempt Monday-Fridays only. On some occasions, Parcel Force will leave your parcel at a local post office if they cannot deliver or leave in a safe place.

 

Refunds cannot be requested for missed or failed deliveries.

 

A common mistake is where postcodes are inputted incorrectly by customers when ordering. Please check this is correct, otherwise, there will be an additional fee to pay to change the address, and delivery will be delayed by a minimum of 24 hours. Royal Mail/Parcel Force cannot redeliver on the same day to a different postcode.

​

Refunds: If you are not satisfied with your order please contact us via email info@biteglutenfree.co.uk or WhatsApp 07999 391411. We may offer a refund once we receive the order back in the post in a satisfactory condition within 5 days of receipt of goods. We are not liable for return shipping costs or arrangements.

​​