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Terms and Conditions
Welcome to Bite Gluten Free, your home for delicious gluten free NYC Cookies and fudgy Chocolate Brownies! Please read these Terms and Conditions carefully before placing an order on our website. By purchasing from us, you agree to the following terms.
Product Information
All our products are made with gluten free ingredients, but please note that our products contain dairy and eggs. Additionally, some of our products may contain nuts. While we take great care to avoid cross contamination, we cannot guarantee an allergen-free environment as our kitchen handles these ingredients. Please review the product descriptions for specific ingredient information.
Pricing and Payment
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All prices are listed in GBP and are subject to change without notice.
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We accept payments via credit/debit cards, PayPal, Apple Pay, and Google Pay.
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Payment is required at the time of purchase.
Order Confirmation
Once you place an order, you will receive an email confirming your purchase. This confirmation serves as a receipt, but does not guarantee that your order is processed. You will be notified if any issues arise with your order.
Shipping and Delivery
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We currently ship within UK nationwide.
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Orders will be processed within 1-3 business days, and delivery times may vary depending on your location.
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Shipping costs are calculated at checkout.
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We are not responsible for any delays caused by the shipping carrier.
Storage and Freshness
Our cookies and brownies are best enjoyed within 5-7 days of delivery when stored in an airtight container at room temperature. For longer storage freeze them for up to 3 months. We will include cookie and brownie care instructions with your order to help ensure your treats stay fresh and delicious!
Refund & Return Policy
Due to the perishable and handmade nature of our products, we do not accept returns or exchanges. All sales are final. However, if you receive a damaged or incorrect order, please contact us immediately of receiving your order, and we will do our best to resolve the issue.
Terms and Conditions for Digital Products
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By purchasing this recipe card, you agree to the following:
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Personal Use Only: The recipe card is for personal use only. You may not reproduce, distribute, or resell the content without prior written permission.
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Digital Product: This is a digital product. No physical items will be shipped. Upon purchase, you will receive a downloadable version of the recipe card.
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Refund Policy: Due to the digital nature of this product, we do not offer refunds once the purchase has been made. Please review all details before completing your purchase.
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Copyright: The content of the recipe card is protected by copyright law. All rights to the recipe card are owned by Bite Gluten Free.
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Accuracy of Information: While we strive for accuracy, the results from the recipe may vary depending on ingredients and equipment. We are not responsible for any issues that arise from the use of this recipe.
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Payment: By purchasing this recipe card, you agree to pay the full price as stated during the checkout process.
Please review these terms carefully before completing your purchase. By ticking the box, you confirm that you understand and agree to these Terms and Conditions.
Discount Codes
All discount codes are applied to the value of the order, excluding delivery costs.
The discount code must be entered into the Discount Code field on the Checkout page and the applied discount will be deducted from the order.
Unless stated, discount codes cannot be combined and only one discount code can be applied to any order.
Discount codes only apply to products on the online shop and may not be applied to bespoke orders and telephone orders.
Discount codes cannot be applied to past orders and cannot be backdated or redeemed for cash.
Discount codes can be amended or withdrawn at any time.